Britax Römer Service Regulations

Read the general terms and conditions for service requests.

General Provisions

The website www.britax-roemer-service.pl accepts service requests for children’s products and articles from manufacturers with which it has direct or exclusive agreements for the performance of service repairs from individuals and businesses. Service requests are only accepted electronically.    

Proof of paid service repair is a fiscal receipt or, on request, a VAT invoice with the details provided when registering the ordering party. If a company will be paying for the consignment and the VAT invoice is to be the document confirming such a purchase, please fill in the “NIP” field correctly.  

General Data  

After submitting a service order at www.britax-roemer-service.pl, the Customer receives an automatically generated email confirming its submission. For security reasons, the order can also be confirmed by telephone or email. If, after placing an order, it becomes apparent that the lead time will be longer than stated in the service request confirmation – e.g. a delay due to the delivery of the necessary service parts, we will contact you immediately.    

Forms of payment – paid repairs, post-warranty repairs and others

bank transfer – You will be informed of the cost calculation before the service request is processed. Courier dispatch will take place on completion of the service request, once the service has been paid for by bank transfer.

Cancellation of Order

  An order can be cancelled either by the Customer (without giving any reason) or by the Service itself. The Service has the right to cancel an order only in justified cases:

in the absence of any contact with the Customer (after having exhausted all available contacts)  
upon agreement of the intention to cancel the order with the Customer for other reasons

If the order has been paid for, the full amount of the order will be refunded to the Customer’s account within 7 working days minus the costs of bank transfer and shipping costs, if any.  

Goods compliant during the warranty period  

Proof of purchase and warranty card must absolutely be enclosed with the goods complained about.  

Complaints / Service  

If the goods are found to be defective, the Customer has the right to lodge a complaint via the form available on our website www.britax-roemer-service.pl.   

The reported defect is subject to verification by the Service and, if accepted, the defective goods are repaired or replaced with full-quality goods. If a replacement is not possible due to the unavailability of the goods, the Manufacturer shall refund the equivalent of the price of the goods to the Customer or offer them another one with parameters not inferior to the one being complained about. 

The Service excludes liability under warranty (except for agreements concluded with consumers) on the basis of the provisions of civil law (Article 558 of the Civil Code). In the case of unfounded complaints, mechanical damage due to the fault of the Customer, incorrect operation, failure to follow the instructions in the user manual, the goods from the Service will be returned at the Customer’s expense. The Customer also has the right to collect the goods from the Service by their own courier service, thus incurring collection costs in accordance with the price list and business conditions of the company to which they have made the collection order.  

Important Information – ATTENTION:

  The goods in question must be accompanied by a photocopy or scan of the proof of purchase and the warranty card. In the case of pre-sale complaints (applies to Shops, Wholesalers, Britax Römer Sales Partners), please enclose a photocopy or scan of the proof of purchase from the manufacturer –   Britax Römer.    

If these documents are missing, the processing of the complaint will be stopped until they are received or completed at the Service’s seat. The start of the Service’s complaints process begins on receipt of the required documentation. Goods sent to our Service should be adequately protected with hard packaging.  

Personal Data Protection    

In accordance with the Data Protection Act of 29 August 1997, we undertake to protect the personal data received during the registration process. In accordance with this law, you have the right to inspect, modify and request the deletion of your data.  

International Shipments

    International shipments are calculated individually and confirmed by email or telephone.

These regulations are part of the purchase agreement concluded by the Service and the Customer, the content of the regulations being binding for the parties in accordance with their wording from the moment of the order placement.  

Matters not covered by these regulations shall be governed by the provisions of the Civil Code and, in special cases, disputes shall be resolved by the court. However, any disputes arising in connection with the execution of purchase agreements between the Service and Customers will always be resolved amicably in the first instance.  

By placing an order, you agree to the provisions and information contained in the above regulations.